Skip to main content

I have seen this topic from older posts. Could not find a recent one. Hence starting a new topic on the subject. Just wanted to share my experience and Alert folks at the same time.

Before the pandamic we had 100+ bottles of collected wine (worth many thousands of $$$) to a storage facility called Collection 55 in Redwood City, CA. I was given a security card to enter as well as keys to the locker.

I had visited once or twice toget some wine out on occasions. I never visited in 2020  - for obvious reasons. When I went back earlier this month , I found that the card does not work. I heard that the facility changed hands. I went in to check out my storage locker, the locks have been replaced, so they dont wor and the wine was gone!. I was told that the owners moved some unidentified wine away. Note that I did not receive any notifications regarding any of this. I was given a contact. The contact asked me for paperwork. Unfortunately I did not have any record of me storing the wine with them. I am not sure how they can lose track of storage locker owners. They asked me to find billing info in my credit cards and I could not find anything on their name. But then I am not sure if I was billed under that name.  As an example the new company that owns it is called StoreQuest (But this place is still called collection 55). Bottom line they just refused to give me my wine even though I have given them a lot of details on the bottles as well as other proof of the fact that the wine was indeed mine.

so please be careful I guess. If the owners can take away the wine stored and get away with it, then I am not sure how anyone can store their wine here and feel it is safe.

Original Post

Replies sorted oldest to newest

While I sympathize with your plight certain details are a little circumspect on your end. You buy thousands of dollars of wine but you have no proof of the storage house’s fees charged to you, no proof of a contract and I can only assume your $$$ of wine was not insured. The storage facility I would think are in their rights to not give you access to the wine without some proof of ownership. And why couldn’t you visit the cellar in 2020. Can’t you wear a mask? I visited my storage facility many times last year.

One of the reasons I don't use wine storage facilities. I simply don't like it being out of my possession. That's why the house I now live in was chosen with wine storage in mind. Big, passive cellar.

One place in Seattle a few years ago, was broken into in the middle of the night and much wine was stolen. The thieves then broke a natural gas pipe next to the building to try and start a fire to cover their tracks. Too clumsy, it didn't work, and they were caught not long afterward, but most of the wine was never recovered.

I don't sympathize at all.

You didn't bother to get a contract or even a printed receipt? I've never heard of a storage company that would rent a locker without a written contract.

You don't recall the month when you first dropped off your wine at the facility? If you paid by credit card, just look at all the charges on your statement from that time period. Should be easy to find. And how often did you pay them? Monthly, quarterly, annually? It sounds like your wine has been there for at least two years, so there must have been more than one payment.

So to summarize:

1. You don't know the name under which the company billed you.
2. You don't recall if you signed a contract.
3. If you did sign a contract, you don't know what you did with your copy.
4. You can't find any payments on your credit card statements that might be related to a storage facility.
5. Number 4 implies that you don't recall when you dropped off the wine in the first place.
6. You have no record whatsoever of any transactions with this storage facility.

This all sounds implausible to me, and makes me think you're not telling us the whole story.

Last edited by sunnylea57
@sunnylea57 posted:

I don't sympathize at all.

You didn't bother to get a contract or even a printed receipt? I've never heard of a storage company that would rent a locker without a written contract.

You don't recall the month when you first dropped off your wine at the facility? If you paid by credit card, just look at all the charges on your statement from that time period. Should be easy to find. And how often did you pay them? Monthly, quarterly, annually? It sounds like your wine has been there for at least two years, so there must have been more than one payment.

So to summarize:

1. You don't know the name of the original company.
2. You don't recall if you signed a contract.
3. If you did sign a contract, you don't know what you did with your copy.
4. You can't find any payments on your credit card statements that might be related to a storage facility.
5. Number 4 implies that you don't recall when you dropped off the wine in the first place.
6. You have no record whatsoever of any transactions with this storage facility.

This all sounds implausible to me, and makes me think you're not telling us the whole story.

Agreed. Plus their website looks legit as do their reviews.

https://www.collection55.com/?...p;utm_medium=organic

And as part of their lease agreement, Collection 55 requires that all customers have insurance coverage on their stored property.

https://www.collection55.com/s...-city/privacy-policy

One more thing: the OP said that Collection 55 is now owned by "StoreQuest". StorQuest storage (including the Collection 55 location in Redwood City) is owned by The William Warren Group, Inc.

Not sure when William Warren Group took over the Collection 55 location, or if they've owned it all along.

Last edited by sunnylea57

Boy! I forgot about the fact that I posted here. Agree with the feedback. All I can say is that I dont have records but I still have the gate card and the locker key.. First time using such a storage facilit. so did not get any insurance. to be frank,  this was going to be a short-term storage until I fixed my cellar. but then the lockdown happened and did not do anything about it. I did go there in november once and got a couple of bottles but thats about it.  Anyway thanks for your feedback. Hopefully someone else will learn from it. I dont think we can do anything to these big businesses, at least I cant. so wont use them again.

you realyl didnt even have something like a credit card showing you paid them?

Because having used wine storage with a good many companies across 20 years.  The only way to ever lose access and get your locks changed is non payment of services. 

There was one case in NY a decade ago where folks lost their wines.  But that was because of a hurricane that wiped out the facility and half the storage was flooded.  Folks tried to get their bottles out but the company went bankrupt from the lawsuits.

Add Reply

Post
×
×
×
×
Link copied to your clipboard.
×