I have seen this topic from older posts. Could not find a recent one. Hence starting a new topic on the subject. Just wanted to share my experience and Alert folks at the same time.
Before the pandamic we had 100+ bottles of collected wine (worth many thousands of $$$) to a storage facility called Collection 55 in Redwood City, CA. I was given a security card to enter as well as keys to the locker.
I had visited once or twice toget some wine out on occasions. I never visited in 2020 - for obvious reasons. When I went back earlier this month , I found that the card does not work. I heard that the facility changed hands. I went in to check out my storage locker, the locks have been replaced, so they dont wor and the wine was gone!. I was told that the owners moved some unidentified wine away. Note that I did not receive any notifications regarding any of this. I was given a contact. The contact asked me for paperwork. Unfortunately I did not have any record of me storing the wine with them. I am not sure how they can lose track of storage locker owners. They asked me to find billing info in my credit cards and I could not find anything on their name. But then I am not sure if I was billed under that name. As an example the new company that owns it is called StoreQuest (But this place is still called collection 55). Bottom line they just refused to give me my wine even though I have given them a lot of details on the bottles as well as other proof of the fact that the wine was indeed mine.
so please be careful I guess. If the owners can take away the wine stored and get away with it, then I am not sure how anyone can store their wine here and feel it is safe.