The WS site is working again, but where is the discussion?
I hope that does not mean that the one month extension has disappeared as well.
(You don't suppose that they could disappear CDR just as easily, do you?)
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quote:Originally posted by PurpleHaze:
WE Online subscribers were offered a one month extention to their subscriptions in a subsequently deleted thread. All evidence of that offer has been wiped from cyberspace, however....
PH
quote:Originally posted by wine+art:quote:Originally posted by PurpleHaze:
WE Online subscribers were offered a one month extention to their subscriptions in a subsequently deleted thread. All evidence of that offer has been wiped from cyberspace, however....
PH
Robert Taylor, what is up with that?
quote:Originally posted by PurpleHaze:
WE Online subscribers were offered a one month extention to their subscriptions in a subsequently deleted thread. All evidence of that offer has been wiped from cyberspace, however....
PH
quote:Originally posted by sydthesquid:quote:Originally posted by wine+art:quote:Originally posted by PurpleHaze:
WE Online subscribers were offered a one month extention to their subscriptions in a subsequently deleted thread. All evidence of that offer has been wiped from cyberspace, however....
PH
Robert Taylor, what is up with that?
They are sending you an 8 X 10 glossy of Marvin with Mario Batali instead.
quote:Issue Information:
Your online membership will expire Aug 31, 2008.
Order Information:
Your current order for a 1 year membership was received on Jul 31, 2007.
quote:Originally posted by sydthesquid:
Mine renewal was dated May 29th, 2007.
To their credit, my end date was extended to May 31, 2008.
quote:Originally posted by Eric White:quote:Originally posted by sydthesquid:
Mine renewal was dated May 29th, 2007.
To their credit, my end date was extended to May 31, 2008.
Am I missing something? That's two days, not a month...
quote:Originally posted by Mike Goldman:
Does this mean we get some $$$ off the bill?![]()
quote:Originally posted by sprnplr:
What good is the extra six weeks when the site is down again?![]()
This is my first time on today and the site is working now.quote:Originally posted by snipes:
I can appreciate needing to upgrade the site assuming it was in response to last month's outage. BUT, being down for what seemed like 24 hrs. is totally unacceptable in this day and age. This isn't Joe Blow's homepage. Do it right people. Build it out in parallel, test it, cut it over. It really is that straight forward. If you need a new consulting company give me a shout. Geez.
quote:Originally posted by EagleGrafix:This is my first time on today and the site is working now.quote:Originally posted by snipes:
I can appreciate needing to upgrade the site assuming it was in response to last month's outage. BUT, being down for what seemed like 24 hrs. is totally unacceptable in this day and age. This isn't Joe Blow's homepage. Do it right people. Build it out in parallel, test it, cut it over. It really is that straight forward. If you need a new consulting company give me a shout. Geez.
I am not pretending to know what the h*ll is going on with WS but I work a great deal with websites and know that problems can be tough to deal with sometimes. That being said, I do think that WS should have the resources to contract with a service that can provide better service than we have seen over the past 6 months. There have been too many "outages" to believe they are working with a really top company. I recently moved my company's website because I got tired of down time. It cost me a lot more but it is worth it if downtime is critical.
I think, considering that WS is a subscription service they would be very interested in not allowing these disturbances in service to their paying customers. By now, in this age of technology, WS can find a way to never be down through redundant servers. I know it can be done.
You have no argument from me. I generally try to give the benefit of the doubt but the frequency of problems points more to a serious operations problem to me. I agree that planned maintenance more than 5 hours not done in the middle of the night AND without any pre-announcement, as is the normal practice, is extraordinary and to me indicates that strategic planning is not on track with WS Online.quote:Originally posted by snipes:
The part that chapped me this time around was the splash page that was up while the site was down indicated maintenance/upgrades were taking place. This to me indicates planned downtime. Who schedules a 12 hour maintenance window on a Saturday afternoon for a 24x7 operation? NOBODY SHOULD BE. That was the basis of my rant about lack of planning. Outages are one thing, but that's not my interpretation this time around.