So I phoned this wine shop today and had a very interesting conversation.
Me: Hi I am looking for a bottle of Cheval Blanc listed on your website, I just want to call and make sure it is in stock.
Guy on the phone: Sir, you are mistaken! Premier Cru Cheval Blanc is a region, there are at least 40-50 wines from this region. It is not the brand name of the wine. You have to give me a name of the wine for me to look for it.
Me: ............... (5 seconds of dead air) ........... um... actually I am pretty sure it's the name of the wine. Would you please check it?
Guy: No, it's not. You are wrong.
Me: Ok nevermind.
Then I try to inquire about a Haut Brion that I was interested instead since I figure it will take too much effort to explain Bordeaux ABC to him, plus his tone was kind of rude, making me sound like a fool, so I gave up on the Cheval.
Me: I would like to ask about the 1996 Haut Brion instead. It is spelt H-A-U-T B-R-I-O-N. from bordeaux.
(This time I politely spell it out just to make sure it wasn't a misunderstanding due to Lousy phone reception)
The guy: Again, Haut Brion is a region. I am not sure what you mean! There are over 50 wines from this region. I can't find it unless you give me the brand of the wine.
Me: err.... are you a sales person ?
The guy: I the sommelier of this store.
Me: OOOkay .....