* WARNING: rant ahead *

We all hear these rants from time to time. Lot's of times you hear "Why did < *insert winery or retailer name here* > ship < *insert complaint about weather or over the weekend here *>". What do you do when it's the shipping companies fault, they lied about it and won't do anything to correct it? Here's my story...

I have a tracking number here from WinesTilSoldOut on a couple of bottles of Brunello I ordered. I've been following the package inbound from New Jersey since last week when it shipped from the retailer. Saturday it was scanned out onto a FedEx truck to be delivered today. This is fairly common in my area. I've seen this routine dozens of times. So I know that today, Monday, I'm stuck in my office waiting until FedEx shows up with the package. They typically show up here like clockwork between 12 noon and 1 PM. So lunch time rolls around and I'm sitting downstairs eating my lunch and at 12:55PM FedEx rolls up out front and parks door side of the truck away from me facing the wrong way up the street half way between my house and the one up the hill. I stand there watching out the window for about a minute and never see him get out of the truck. So I RUN to the front door and I see him sitting in the driver's seat. I open the door to run out after him and he fires up the engine and drives off. I never saw him get out of the truck. I immediately check my door including surrounding areas and the neighbor's door for a door tag. NO DOOR TAG ANYWHERE which they are supposedly REQUIRED to leave behind. I then check the tracking number online and sure as < * insert explicative here * > it says "Delivery Exception. Customer not available or business closed." timestamped 12:57PM. I'm pissed. He lied. I called FedEx immediately and their response is "Sorry. There's nothing we can do. We do not have radio contact with our drivers." "What about my package?" "Sorry. There's nothing we can do." "SORRY AIN'T GOOD ENOUGH!"

* END OF RANT *

Now that I got this off my chest...

I contacted WinesTilSoldOut immediately and told them to request a credit from FedEx for that shipment because they did not attempt to deliver it. They said they would take it up with FedEx. They also said they are going to credit half of my order for my inconvenience. I told them I don't need or expect a credit but thank them for offer. I just want to make sure they get a credit from FedEx for this. So here's some PRAISE for WinesTileSoldOut for being very generous and helpful even though it was absolutely, 100% NOT their fault in any way shape or form. Please buiy in confidence from WinesTilSoldOut. They're stand up people. When you do please DO NOT use FedEx to ship it!
Original Post
Yep, agreed. I have had sooo many problems with FedEx that I don't use them anymore, unless there is no other option. Maybe your best recourse is to hover around the entrance tomorrow and chew out the driver when he comes by, that's what I'd do. It'll make you feel a lot better than writing a letter that never gets answered (which I've done).
In my experience FedEx is far worse than UPS about this. It constantly amazes me that FedEx drivers will come to the door and neither knock nor ring the bell, or else will park out front and not knock. I once had a computer sit on trucks for almost two weeks because, supposedly, the regular driver was on vacation. I would like to know exactly how that affects anything, but, of course, the manager was apparently on vacation as well. For what it is worth I have never had these problems with UPS.
What I do believe in is calling FedEx about six hundred times and demanding that I speak to everyone's boss until I get my money back when something like this does happen. I have found this to be effective, though in terms of time spent, how cost effective this method is remains open for discussion.
Anybody ever deal with FedEx Ground? At least in my area, it's mindnumbingly idiotic. If you have to pick up in person (the why is another story), you drive to a dusty section of the industrial part of Indy, go to a guard shack, pick up a phone (only between 8-10, and 4-6pm), hope somebody answers, give them your number, and stand around for as long as a half hour for somebody to (hopefully) produce your package. I went in there once at 5:40pm, called, gave my tracking number, stood, and at 6:00, called again to find that everybody had gone home. Mad
Twice, I've had FedEx claim they couldn't locate my address. BS! I live in the freakin' suburbs, not out in the boonies! USPS and UPS never seem to have any trouble finding me. That's just laziness and/or incompetence.
And, like indybob, I had to drive about 15 miles to an industrial park to get my package. Mad
quote:
Originally posted by indybob:
Maybe your best recourse is to hover around the entrance tomorrow and chew out the driver when he comes by, that's what I'd do. It'll make you feel a lot better than writing a letter that never gets answered (which I've done).

Gotta say, I'm with IB on this one. I'd give that a**hole a real piece of my mind, and he'd know I saw the whole thing.
He might think twice next time he wants to be such a jerkoff for no good reason.

I will say that I've had not bad experiences with FedEx when I was in MI. Knew the driver on a first name basis and he'd phone me when he got a package of mine. I'd stop over at his home 'after hours' to pick up my packages at my leisure. Great guy. Just depends on who's working your route, I guess.
I'm sitting here at 4:45pm EST and I have a delivery from J.K. Carriere that is showing out on truck since 7:29am this morning...with you guessed it..Fed Ex Ground. At this point, I'm wondering if the guy is really going to show up. At some point there won't be anyone up front to sign for the package...Luckily its at least nice and cool today but I have this stinkin feeling my wine is going to spend the night at Fedex.

Update: It was delivered as I was typing...I was getting worried...but at least the guy showed up finally. Granted..I do work in the boonies now.
I must be lucky, but I haven't had a shipping FUBAR like this. Ever. Regardless of shipper. I did have my very first internet purchase get drop shipped at a friend's DC address and not be there when he got home, but the retailer (Zachy's) promptly re-shipped my order to an alternate address with no problem.

Now don't ask me about Comcast service techs lying and not showing up. Mad

PH
quote:
Originally posted by Chilepepper:
I'm sitting here at 4:45pm EST and I have a delivery from J.K. Carriere that is showing out on truck since 7:29am this morning...with you guessed it..Fed Ex Ground. At this point, I'm wondering if the guy is really going to show up. At some point there won't be anyone up front to sign for the package...Luckily its at least nice and cool today but I have this stinkin feeling my wine is going to spend the night at Fedex.

Update: It was delivered as I was typing...I was getting worried...but at least the guy showed up finally. Granted..I do work in the boonies now.


FYI...they say they might be as late as 7PM delivering. I've had them actually show up at 6:50PM before.
quote:
Originally posted by PurpleHaze:
I must be lucky, but I haven't had a shipping FUBAR like this. Ever. Regardless of shipper. I did have my very first internet purchase get drop shipped at a friend's DC address and not be there when he got home, but the retailer (Zachy's) promptly re-shipped my order to an alternate address with no problem.

Now don't ask me about Comcast service techs lying and not showing up. Mad

PH


You're lucky. I have more stories. This is the only flat out lie I've caught them at to date though.
quote:
Originally posted by wineismylife:
You're lucky. I have more stories. This is the only flat out lie I've caught them at to date though.


It does sound like I've been lucky. It all comes down to the driver, I guess. If he lies to it, they must feel compelled to swear by it. Shame. Is your place particularly difficult to deliver to? Parking? 34 flights of stairs? Bella? Razz

PH
I HATE Fed Ex ground. I had a package sent to me and I was not home. It required a over 21 signature so I get that they couldnt leave it. So like most people I call them up and say hold for pick up. I get told Fed Ex ground cant hold for picked until all three attempts are made. Waiting this long would have taken me over a holiday weekend if Fla where it was starting to get hot. I say Fed ex hasnt ever made me wait before. The response "WEll, this is Fed EX Ground." SO THE F*** WHAT???? Its the same company. I try to change the delivery address to my Moms house. Cant do that because its over 21. My mom is over 21, I promise. They still wont do it. I talked to 3 different bosses adn was pretty much told get lost. I left a note for the driver beggin him to leave it (I get a lot of wine shipments and he knows me) and he did but I will never use Fed Ex ground again. I think UPS does a great job though. I have never had a problem with them.
quote:
Originally posted by PurpleHaze:
quote:
Originally posted by wineismylife:
You're lucky. I have more stories. This is the only flat out lie I've caught them at to date though.


It does sound like I've been lucky. It all comes down to the driver, I guess. If he lies to it, they must feel compelled to swear by it. Shame. Is your place particularly difficult to deliver to? Parking? 34 flights of stairs? Bella? Razz

PH


Easy as pie to deliver to. Park right in front of the door at street level. Just a few steps and a knock later and you're in. Hell, I've even met them at the truck before they even got out with the package!
quote:
Originally posted by wineismylife:
quote:
Originally posted by PurpleHaze:
quote:
Originally posted by wineismylife:
You're lucky. I have more stories. This is the only flat out lie I've caught them at to date though.


It does sound like I've been lucky. It all comes down to the driver, I guess. If he lies to it, they must feel compelled to swear by it. Shame. Is your place particularly difficult to deliver to? Parking? 34 flights of stairs? Bella? Razz

PH


Easy as pie to deliver to. Park right in front of the door at street level. Just a few steps and a knock later and you're in. Hell, I've even met them at the truck before they even got out with the package!

He might have been scared by the corkscrew and stem in your hand!
It's like they say, "misery loves company!"
I'm so happy to hear that I'm not the only
wine lover that they abuse. They are the worst!!!!!
At least the pick-up building at the airport in
Hartford area isn't the nightmare that poor
Indybob has to deal with. I've had notes made
several times after staying in the house all day
that no one was available for signature. I know that
they just blew me off!! ~ The things we do for our WINE !
quote:
Originally posted by indybob:
Anybody ever deal with FedEx Ground? At least in my area, it's mindnumbingly idiotic. If you have to pick up in person (the why is another story), you drive to a dusty section of the industrial part of Indy, go to a guard shack, pick up a phone (only between 8-10, and 4-6pm), hope somebody answers, give them your number, and stand around for as long as a half hour for somebody to (hopefully) produce your package. I went in there once at 5:40pm, called, gave my tracking number, stood, and at 6:00, called again to find that everybody had gone home. Mad


all man don't get me started about fedex ground. you are totally right about having to go pick-up on the wrong side of the railroad tracks.
Sorry to hear all the bad stories -- fedex is fantastic for me and all I use for shipping. I have gotten to know my fedex delivery person and he is superb. I agree that I would be pissed if any of these experiences happened to me.

I know this is not possible for everyone, but fedex is much better when delivering to a business address (so delivery is guaranteed and there is someone there to sign). In some places you can find a local mailing store that will accept delivery on your behalf for no charge and then you can pick it up.
I know this is not a solution for everyone, but I solved this problem by renting a small wine locker at a local storage facility for $49 per month. The locker will hold 20 cases or so and is always 55 degrees, but the nice thing is there is always someone there to sign for it, and there are a number of other winos that have their wine delivered there so the driver has to deliver no matter how much he likes Budwiser. It near my office and I just stop by whenever it's conveinent and clean it out. I always keep room in the locker for several deliveries. It also great when you're out of town. No worries mate!
I love ups, they have two stores within five miles of my place. I work mon to fri 9-5 so I can call them and for $5 they will send my wine to the closest ups store to me for pickup since most all the deliveries happen when I'm at work and I get a slip on my door saying thay tried to deliver. After work I just go to the store they routed it to and pick it up.
I had a big issue with UPS years ago when I was in a different office. I had ordered a necklace for my wife with "free" two day shipping in early December. They shipped it via UPS home delivery, even though it was going to my office. Not sure if the retailer screwed it up, or UPS. Anyway, since it was sent via home delivery, the UPS guy kept showing up around 7:00 p.m. in the evening, long after I had gone home. Many phone calls, notes for driver, etc. and no package.

Fast forward two weeks, to about December 22nd. I called the local hub again, and the gal who answered the phone was naturally frantic and had been yelled at all day long.

In my sweetest voice, I gave her the same short version here. I told her I was not going to yell, nor be unreasonable. I asked her to get hold of the driver and explain the issue, and to send him out on I-25 running through town. I told her just to have him throw the package out of the truck and tell her whether he was going north or south and which exits he was between when he heaved the package out the door. I would be happy to go out and track down the package.

The woman cracked up. I had my package within the hour.

Moo
quote:
Originally posted by Dionysis:


I know this is not possible for everyone, but fedex is much better when delivering to a business address. In some places you can find a local mailing store that will accept delivery on your behalf for no charge and then you can pick it up.


Excellent point. But, where I work, and with boxes that may be stamped with "winestilsoldout" or "Wine Express" No way, no how. I'm a photographer, and I practically have to have a security escort to bring a couple of bottles into my building just to photograph.

I once had a FedEx shipment delivered to the local Kinko's (FedEx drop spot). I went in once and asked for it, no dice. The next day, I brought my lapper, Sprint card, and pulled up the tracking info on the spot, telling them that the package had indeed been at that address for the past two days. The clerk rummaged around in the back room for a good 5-10 minutes and finally found it under a counter, 10 feet from where I had been standing.

UPS, on the other hand, a pleasure to deal with. My delivery driver always smiles, never jerks me around, and even if I have to go pick something up, it's nearly always quick and painless.
quote:
Originally posted by wine+art:
quote:
Originally posted by indybob:


Excellent point. But, where I work, and with boxes that may be stamped with "winestilsoldout" or "Wine Express" No way, no how.


Darn, I guess I'm lucky to have a cellar at my office. Wink


Nice! I actually should have wine shipped to my wife. Her office has the occasional cocktail party on slow Fridays, and the two martini/beer lunch is not a rarity.
quote:
Originally posted by wine+art:
quote:
Originally posted by indybob:


Excellent point. But, where I work, and with boxes that may be stamped with "winestilsoldout" or "Wine Express" No way, no how.




Darn, I guess I'm lucky to have a cellar at my office. Wink


just ordered a credenza cellar for the office.....
Concerning delivering to a business address or a drop off station...

They are. It's my home and place of business. I work out of a home office. Full time. My Operating Statement for my LLC has my home address on it. I live here, I work here. And more to the point...

I WAS FREAKING HERE AND HE DIDN'T EVEN GET OUT OF THE FREAKING TRUCK!!!!!!
My work situation is similar to yours. Sometimes I worry about them running up and putting a door tag on the house w/o knocking, but to just stop and not even put a notice on the door is very strange. I'm looking forward to the update later today.
Agreed Dionysis. It's really weird to. I have the exact same FedEx Ground, FedEx Home and UPS drivers every single time except during holidays when they split routes and use a lot of relief drivers. However, when it comes to FedEx Express service I don't think I've seen the same driver twice in the past year or two.
Here's my bad fedex story. I was expecting a shipment of wine and fedex usually made it to my office around noon so after lunch I checked the fedex site and it said the package had been delivered when it had not. Thier site even included the "signiture" of our receptionist--while the name was correct the driver had forged the signiture. When I contacted a fedex supervisor and told them about this I was hot to say the least. About 30 minutes later the driver showed up and said that she had delivered it to the wrong address! Funny how this wrong address person also had the same name as our receptionist. I'm lucky I happened to catch this early before the fedex driver had time to drink it all!
quote:
Originally posted by wineismylife:
Concerning delivering to a business address or a drop off station...

They are. It's my home and place of business. I work out of a home office. Full time. My Operating Statement for my LLC has my home address on it. I live here, I work here. And more to the point...

I WAS FREAKING HERE AND HE DIDN'T EVEN GET OUT OF THE FREAKING TRUCK!!!!!!


I would love to know why not. I mean, if he's driven all the way to the address and sits there for a while, why not get out? It doesn't make any sense, unless there was some reason why he was unclear on where he was supposed to be delivering.

I'd definitely want to ask him about it, in case there's a logical explanation.
quote:
Originally posted by sprnplr:
quote:
Originally posted by wineismylife:
quote:
Originally posted by PurpleHaze:
quote:
Originally posted by wineismylife:
You're lucky. I have more stories. This is the only flat out lie I've caught them at to date though.


It does sound like I've been lucky. It all comes down to the driver, I guess. If he lies to it, they must feel compelled to swear by it. Shame. Is your place particularly difficult to deliver to? Parking? 34 flights of stairs? Bella? Razz

PH


Easy as pie to deliver to. Park right in front of the door at street level. Just a few steps and a knock later and you're in. Hell, I've even met them at the truck before they even got out with the package!

He might have been scared by the corkscrew and stem in your hand!


No its the vicious attack cat in the window.

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