* WARNING: rant ahead *
We all hear these rants from time to time. Lot's of times you hear "Why did < *insert winery or retailer name here* > ship < *insert complaint about weather or over the weekend here *>". What do you do when it's the shipping companies fault, they lied about it and won't do anything to correct it? Here's my story...
I have a tracking number here from WinesTilSoldOut on a couple of bottles of Brunello I ordered. I've been following the package inbound from New Jersey since last week when it shipped from the retailer. Saturday it was scanned out onto a FedEx truck to be delivered today. This is fairly common in my area. I've seen this routine dozens of times. So I know that today, Monday, I'm stuck in my office waiting until FedEx shows up with the package. They typically show up here like clockwork between 12 noon and 1 PM. So lunch time rolls around and I'm sitting downstairs eating my lunch and at 12:55PM FedEx rolls up out front and parks door side of the truck away from me facing the wrong way up the street half way between my house and the one up the hill. I stand there watching out the window for about a minute and never see him get out of the truck. So I RUN to the front door and I see him sitting in the driver's seat. I open the door to run out after him and he fires up the engine and drives off. I never saw him get out of the truck. I immediately check my door including surrounding areas and the neighbor's door for a door tag. NO DOOR TAG ANYWHERE which they are supposedly REQUIRED to leave behind. I then check the tracking number online and sure as < * insert explicative here * > it says "Delivery Exception. Customer not available or business closed." timestamped 12:57PM. I'm pissed. He lied. I called FedEx immediately and their response is "Sorry. There's nothing we can do. We do not have radio contact with our drivers." "What about my package?" "Sorry. There's nothing we can do." "SORRY AIN'T GOOD ENOUGH!"
* END OF RANT *
Now that I got this off my chest...
I contacted WinesTilSoldOut immediately and told them to request a credit from FedEx for that shipment because they did not attempt to deliver it. They said they would take it up with FedEx. They also said they are going to credit half of my order for my inconvenience. I told them I don't need or expect a credit but thank them for offer. I just want to make sure they get a credit from FedEx for this. So here's some PRAISE for WinesTileSoldOut for being very generous and helpful even though it was absolutely, 100% NOT their fault in any way shape or form. Please buiy in confidence from WinesTilSoldOut. They're stand up people. When you do please DO NOT use FedEx to ship it!