I am new to this forum and am greatly disturbed by some of the comments on the topic of visits to Joseph Phelps Vineyards, particularly yours in which you stated that you were referred to me and that I basically called you a liar and caused you to cancel your Phelps Preferred membership. Those comments are very surprising to me as I have been in the customer service business for over 20 years and have received very few complaints. I am also embarrassed to say that I don't remember your name or the conversation and have had no luck in searching my notes or our database. Perhaps your membership was under another name or we have it misspelled? I suppose Lafon Rochet could also simply be your user name. I apologize for any frustration or rudeness that you may have experienced in your conversation with me and would leap at the opportunity to communicate with you further about how we may be able to rectify the situation to your satisfaction. We pride ourselves on our hospitality and certainly want to maintain the reputation that we have amongst the best in the wine industry.