Basically, I bought a few cases in bond, 36 bottles in total.
Then asked them if I could pay the taxes upfront, but only arrange for delivery in January 2023, and place them in the warehouse in the meantime, they agreed and asked me to wait for updates.
After a few days of no updates, I contacted them again and received the following reply on whether I can pay the taxes.
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Hi XXX,
Apologies as XXX is no longer available at the price you have purchased it.
The case has been bought instantly when our finance cancelled your order to reprocess with duty paid.
The $XXX are in your Cru account and I can ask our finance to refund to your credit card or bank account.
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I mean what the hell? After liaising with them and telling them that they cancelled it and not me, they told me "Oh a buyer in Hong Kong bought it, we can't do anything now".
Their solution? Offering me some random cases that was not similar to the ones I purchase, (Mostly left bank Medoc Bordeaux). I mean, would you even buy again knowing it MIGHT get cancelled?
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