I'm getting a "gateway timeout" when trying a search...anyone else??
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Yes, I have had the same problem since they went down last week. Also, after a search for a wine, then they block me out for the next one. Sad.
Thanx for the response dougie. Let's go WS....get it together (please)!!
I also have this problem. I can search for a wine but when I click to see the note, it gives me an error.
I sent an e-mail to WS, and got a reply to clear all WS cookies. That helped some, but I still get error messages some of the time doing searches.
After you clear cookies you will have to log back into WS.
After you clear cookies you will have to log back into WS.
I’ve been having the same problem for a couple of days. It’s annoying 
Fortunately for me, I'm not having any of those issues.
quote:Originally posted by godx:
I also have this problem. I can search for a wine but when I click to see the note, it gives me an error.
Same here...
I have been having that problem as well as other Navigation problems. The site was down altogether again off and on this last weekend. I posted a similar problem a few weeks ago and someone suggested that it was IE. I think it is a bit bigger than that since it is still happening on Mozilla.
I am still having problems today, despite clearing my cookies as WS Online suggested. I thought it might be Mozilla, so I tried IE this morning and still can't do more than one wine search at a time. Very frustrating, especially considering I am paying for a service I have not been able to use for over a week now. Time to send another email.
Same problem for me last night when I was checking ratings
Ditto! Problem started yesterday and persists today. I hope the WS Techies are reading this thread.
I just tried to send them an email to let them know that deleting the cookie didn't help, but the email wouldn't go through. I got the following message from the mail server:
"This Message was undeliverable due to the following reason:
Your message was not delivered because the destination computer refused
to accept it (the error message is reproduced below). This type of error
is usually due to a mis-configured account or mail delivery system on the
destination computer; however, it could be caused by your message since
some mail systems refuse messages with invalid header information, or if
they are too large.
Your message was rejected by inbound.mshanken.com.cust.securehostedemail.com for the following reason:
Message refused
The following recipients did not receive this message:
<wsonline@mshanken.com>"
They are really having some problems. They should fix them instead of trying to blame their subscribers' computers.
"This Message was undeliverable due to the following reason:
Your message was not delivered because the destination computer refused
to accept it (the error message is reproduced below). This type of error
is usually due to a mis-configured account or mail delivery system on the
destination computer; however, it could be caused by your message since
some mail systems refuse messages with invalid header information, or if
they are too large.
Your message was rejected by inbound.mshanken.com.cust.securehostedemail.com for the following reason:
Message refused
The following recipients did not receive this message:
<wsonline@mshanken.com>"
They are really having some problems. They should fix them instead of trying to blame their subscribers' computers.
I've had the same problem and it is starting to tick me off.
I find that when I'm using Internet Explorer to search for wines, when I enter a wine, hit go and the error page comes up, if I hit the refresh button the correct ratings page appears. A temporary solution at best and it is still hit or miss.
Netscape just displays an error message and does not proceed, so this temporary solution won't work with Netscape.
Hello?? Wine Spectator??? Is anyone there???
Netscape just displays an error message and does not proceed, so this temporary solution won't work with Netscape.
Hello?? Wine Spectator??? Is anyone there???
Weird. I've been having no problems at all with the site since it came back online.
Things are working fine for me again after the site came back online and I deleted my WS Online cookies in Firefox.
After I did that (deleted cookies) it helped, but I still get error messages when I try to sort the selections or when I try to go past the first page. The problems are sporadic.
I sent another e-mail to WS.
I sent another e-mail to WS.
quote:Originally posted by futronic:
Things are working fine for me again after the site came back online and I deleted my WS Online cookies in Firefox.
Seems to work in Firefox, but not in Safari
I had the same problem today when searching for restaurants in San Francisco--wouldn't go past first page and when I tried to drill down or search a second time I got errors. Had to close the browser and open it up again to be able to do another search.
There is clearly a problem with the code in WS website resolving correctly in IE.
I experience consistent problems when I load IE and try to access WS search.
Firefox gives me not problems.
The solution is to have the developers of the WS site code the site correctly to run in IE. Even though it is a screaming inferior browser, all commercial websites can be coded to operate in all browsers if the developers know their business at all.
I'd bore you even more if I told you the stories of how many times I have to tell my developers to "make sure it works in IE".
There may be other problems but I think is still rests with the vendors or developers WS is using to do their site.
Time to pay the piper folks and get this subscriber site working with out problems.
Bring me another dead horse to beat.
I experience consistent problems when I load IE and try to access WS search.
Firefox gives me not problems.
The solution is to have the developers of the WS site code the site correctly to run in IE. Even though it is a screaming inferior browser, all commercial websites can be coded to operate in all browsers if the developers know their business at all.
I'd bore you even more if I told you the stories of how many times I have to tell my developers to "make sure it works in IE".
There may be other problems but I think is still rests with the vendors or developers WS is using to do their site.
Time to pay the piper folks and get this subscriber site working with out problems.
Bring me another dead horse to beat.
WS.....PLEASE address this issue!
Today the number of problems I have experienced on the WS site has hit a new high. Links don't work on the search page. Can't sort a list without losing the connection. And now I can't open up my personal wine list using the new beta version. This let me enter wines not reviewed by WS to my list. Have I lost everything I put in there?
I've tried both Firefox and IE and get all the same problems. I've deleted all the cookies on both browsers and this hasn't done anything to help.
This is getting frustrating as hell. And no, my subscription was not extended after the web site was down. As far as I am concerned, it is still down!
Does anyone have suggestions about a new place to go to get the services we are not getting from WS? Perhaps we need a thread on this topic.
I've tried both Firefox and IE and get all the same problems. I've deleted all the cookies on both browsers and this hasn't done anything to help.
This is getting frustrating as hell. And no, my subscription was not extended after the web site was down. As far as I am concerned, it is still down!
Does anyone have suggestions about a new place to go to get the services we are not getting from WS? Perhaps we need a thread on this topic.
This thing sucks. If it isn't fixed, I'll not be renewing my subscription.
quote:WS.....PLEASE address this issue!
Great idea MiamiAtty. I totally agree!
Is anyone from WS listening?? A moderator, James L, James M, who can pass this info on??
quote:Originally posted by on the wine:
Today the number of problems I have experienced on the WS site has hit a new high. Links don't work on the search page. Can't sort a list without losing the connection.
This is getting frustrating as hell.
DITTO!! Had a lot of personal researching I wanted to do with similar type connections last night. The excellant search features provided by the WS site is WHY I subscibed. Now I'm getting NOTHING. UGGH.
Very odd. 
No issues.
No issues.
Im also having endless problems with the site. Very frustrating.
Still have problems w/this pc...
The Mac Book works fine though...
The Mac Book works fine though...
Still not working right.
I e-mailed them and got no response.
LIke someone said before, I guess I'll wait until 9:25 a.m. tomorrow, when their staff rolls in (and has coffee and a bathroom trip before settling in for work)
I e-mailed them and got no response.
LIke someone said before, I guess I'll wait until 9:25 a.m. tomorrow, when their staff rolls in (and has coffee and a bathroom trip before settling in for work)
The site is second rate....
In the other thread that has the basic same topic, Robert Taylor suggested anyone with problems contact customer service.
That is a good idea to send these comments and problems to customer service but I'd hope customer service pays at least a little bit of attention to this forum anyway.
I posted my reply to Robert and I still believe it is a matter of overall commitment of $$ to deliver a product that is mostly trouble free. I think they could be digging a hole that will end up costing them more than what it will cost to do it right.
That is a good idea to send these comments and problems to customer service but I'd hope customer service pays at least a little bit of attention to this forum anyway.
I posted my reply to Robert and I still believe it is a matter of overall commitment of $$ to deliver a product that is mostly trouble free. I think they could be digging a hole that will end up costing them more than what it will cost to do it right.
Same here. I'm not an IT maven by any stretch, but how is it that some have no problems, and others are shut out?quote:Originally posted by wine+art:
Very odd.
No issues.
Works fine for me. Windows Vista and Firefox......
I'm new to the forums, but have been on the website for a few years. I've been having countless problems with the site for about a week now, it's quite annoying. I tried clearing cookies to no avail and am now waiting for a response to my e-mail about what to try next.
As we continue to update our site, please continue to e-mail customer service (wsonline@mshanken.com) if you are experiencing difficulties with the Wine Ratings Search or navigating WineSpectator.com.
Robert Taylor
Associate Editor
WineSpectator.com
Robert Taylor
Associate Editor
WineSpectator.com
Thanx Robert. I will continue to do so.
The link to my 'new' PWL (beta version) still doesn't work. I can get the regular link, but this is now screwed up because it doesn't recognise the personal entries I have made.quote:Originally posted by Robert Taylor:
As we continue to update our site, please continue to e-mail customer service (wsonline@mshanken.com) if you are experiencing difficulties with the Wine Ratings Search or navigating WineSpectator.com.
Robert Taylor
Associate Editor
WineSpectator.com
Can you please give me the complete file in some format such as flat ASCII, spreadsheet, so I can restore it elsewhere? This is too frustrating!
When that happens I flip over to Tanzer. 
I got a reply from WS with all kinds of suggestions about how to delete cookies. Even though I had done all this on the weekend, I did it all again. When that didn't work, I changed the address to 'web02' as directed. When that didn't work, I tried dialing the 800 number I was given - only to find out that it is out of service.quote:Originally posted by on the wine:The link to my 'new' PWL (beta version) still doesn't work. I can get the regular link, but this is now screwed up because it doesn't recognise the personal entries I have made.quote:Originally posted by Robert Taylor:
As we continue to update our site, please continue to e-mail customer service (wsonline@mshanken.com) if you are experiencing difficulties with the Wine Ratings Search or navigating WineSpectator.com.
Robert Taylor
Associate Editor
WineSpectator.com
Can you please give me the complete file in some format such as flat ASCII, spreadsheet, so I can restore it elsewhere? This is too frustrating!
I was never known for having a lot of patience, but Holy Hannah!