- Return wine purchased greater than 30 days ago for gift card
- Purchase wine on VSO at cheaper price with cash
- Wine arrives at local store for pickup
- Return for cash
- Repurchase with your gift card
quote:
Return wine purchased greater than 30 days ago for gift card

I don't see this happening at every LCBO, you must have some contacts that allow you to do this. My approach:
- rebuy VSO product at marked down rate
- exchange old VSO product while waiting for new product to arrive for something new you want to buy (requires receipt to get original purchase value back and needs to be greater than what you paid in total from the initial purchase)
That is the policy. If they won't do it. Make them.

Even still, forgo the gift card step. Bring the old bottles with you when you go to pick up the new bottles. Return new bottles for cash, exchange old bottles (with receipt showing purchase price) for new bottles.
Here's the challenge: I ordered via Vintages Direct at full price. They've since dropped the price and have sold out. It's still listed on the website, though. at the sale price.

Once my order arrives at my local store, could I go the store and pick it up, immediately return it for a refund, and then buy back the same bottles at the reduced price? I think I'd need to find a sympathetic manager, but logistically I don't see why this wouldn't work.

EDIT: Just after I posted this, I got the call that my Gatinois Grand Cru has arrived. I'll pick it up after work and see if I can swing the discounted price.
quote:
Originally posted by vijay:
I would love to see where the policy states that. Can you please provide a link? The only one I see here is for Returns within the 30 day mark:
http://www.lcbo.com/products/returningproducts.shtml


You can return product after the 30 day window for credit. Per customer service, this includes placing the credit on a gift card to be used at a later date.
quote:
Originally posted by AML:
quote:
Originally posted by vijay:
I would love to see where the policy states that. Can you please provide a link? The only one I see here is for Returns within the 30 day mark:
http://www.lcbo.com/products/returningproducts.shtml


You can return product after the 30 day window for credit. Per customer service, this includes placing the credit on a gift card to be used at a later date.


LCBO Customer Service is about as reliable as their website. I too have encountered situations where the store didn't allow gift cards for over 30-day exchanges. Logically, it shouldn't make a difference and may even be to their benefit if the gift card is lost, but logic and LCBO are not always on agreeable terms.
Both Champagnes and Brunellos that were discounted on the VSO website are now gone. Not gone as in sold out, but gone as in no longer listed on the Vintages or LCBO websites. A search for the product codes returns nothing.

I know the Gatinois sold out a few days ago and there was only 1 bottle of the Fleury remaining as of last night, but there was plenty of the Canalicchio di Sopra and the Fossacolle Brunello.
I ordered two of the Canalicchio di Sopra and one of the Fleury yesterday. Glad I did.

If anyone pops one of these can they post a note?

I've noticed that when product sells out on VSO it usually gets pulled rather than still showing up with an inventory of zero.
quote:
Originally posted by Wine Canuck:
I've noticed that when product sells out on VSO it usually gets pulled rather than still showing up with an inventory of zero.


That makes sense, except that it showed over 100 bottles of the Fossacolle as of 7 AM this morning (I happened to look at it), and two hours later it was removed from the system.
Could have been a licensee. If you think we get upset, imagine buying 10 cases of a wine that goes on sale the next day without notice. I'm not in the business but volume should always receive perks in any business. Not at the lcbo.
quote:
Originally posted by sunnylea57:
Here's the challenge: I ordered via Vintages Direct at full price. They've since dropped the price and have sold out. It's still listed on the website, though. at the sale price.

Once my order arrives at my local store, could I go the store and pick it up, immediately return it for a refund, and then buy back the same bottles at the reduced price? I think I'd need to find a sympathetic manager, but logistically I don't see why this wouldn't work.

EDIT: Just after I posted this, I got the call that my Gatinois Grand Cru has arrived. I'll pick it up after work and see if I can swing the discounted price.


UPDATE: No problem getting the lower price. When I picked it up on Tuesday, the manager wasn't in. I went back to the store today and the manager rang through the refund at full price, which put the 2 bottles back into their inventory. He was then able to sell them to me again at the discounted price. He did it all in a single transaction, which netted in a $30+ credit to my VISA. I didn't even have the bottles with me. Just my receipt.

So for future reference, if it's within the 30 day window, the process is very simple. Get the store to refund it at full price and then sell it to you again at the discounted price.
The size of the discounts has been shrinking to the point where it doesn't seem worth leaving home for.

When they first discovered the joy of bin ends, the discounts were up to 50% and they have been shrinking ever since. Now you see some wines at their discount center that are shown at '$1 off'. They don't seem to have any rational philosophy about how to manage stock turnover.
The discounts we have enjoyed over the past 6-8 months were driven by a realization in mid-2013 that LCBO warehouses contained 40,000+ cases of excess inventory. That inventory has now been depleted to the point where such generous discounting is no longer required.
quote:
Originally posted by VinT:
The discounts we have enjoyed over the past 6-8 months were driven by a realization in mid-2013 that LCBO warehouses contained 40,000+ cases of excess inventory. That inventory has now been depleted to the point where such generous discounting is no longer required.

Do you really think that Vintages cleared out all that inventory? I would predict that we (as taxpayers) are the proud new tenants of a new larger-than-ever warehouse with increased space that needs filling.

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