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hi all, in your experience, what should i do? ideally i want to say " sorry, you accepted my deposit... you are on the hook for it" but do i really have a case?

got this email today...

"We regret that the price of the Chateau Latour 2000, LCBO # 0-----, was incorrectly listed as $1080.00 instead of $2900.00 per bottle in Vintages Mature Bordeaux offer.

Due to this error we will be removing the six bottles in your order (#----) and refunding the associated deposit of $1620.00.

We have been provided approval to re-offer this product to you at a significantly discounted price as compensation, at $1700.00 per bottle.  Kindly let us know by replying to this email if you are interested in repurchasing these six bottles at the revised price of $1700.00 per bottle and we will notify you shortly by email for deposit payment.

Please accept our sincere apologies for this error.

-Vintages Shop Online"

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Ever heard of E&OE? If not, Google it.

LCBO doesn’t use that term, but instead has lengthy and explicit language that says the same thing. Here are two applicable excerpts:

Pricing is subject to change without notice.

In the event of an error in an order confirmation, in processing an order, in delivering a Product or otherwise, the LCBO reserves the right to correct the error and revise your order accordingly or to cancel the order and to refund any amount charged to you. Your only remedy in the event of an error to your order is to cancel your order and to obtain a refund.

@sunnylea57 posted:

Ever heard of E&OE? If not, Google it.

LCBO doesn’t use that term, but instead has lengthy and explicit language that says the same thing. Here are two applicable excerpts:

Pricing is subject to change without notice.

In the event of an error in an order confirmation, in processing an order, in delivering a Product or otherwise, the LCBO reserves the right to correct the error and revise your order accordingly or to cancel the order and to refund any amount charged to you. Your only remedy in the event of an error to your order is to cancel your order and to obtain a refund.

ok thanks, do you happen to have the link where i can find this information?

@stevey posted:

LCBO makes so many mistakes, of course they'd cover themselves in case of error.  They have you over a barrel legally but that they're willing to admit fault by knocking off $1,200 (>40%) per bottle for this error is unprecedented generosity.

Agreed. if you want the wine, you want it. If you only bought it because it was erroneously priced that's just sad, greedy, and frankly pathetic.

Cheers!

@LL posted:

Agreed. if you want the wine, you want it. If you only bought it because it was erroneously priced that's just sad, greedy, and frankly pathetic.

Cheers!

"cheers" my balls... what kind of stupid communist comment is this... " if you only bought it because it was erroneously priced is sad, greedy and frank pathetic"

i paid the price that was advertised. that's where the conversation ends. they processed my payment.  we are a talking about a $6,500 order here eh, not the same comparable as slapping a 50% off sticker on bananas at Walmart.

in addition, have you ever bought anything from the LCBO that required a deposit and changed your mind? i made an error one time and bought white BDX instead of red, stupid mistake...i wasn't paying attention and added the wrong wine to the cart...  25% deposit... guess what the lcbo told me?...  " go fuck your hat, deposits aren't refundable"... i waited for the wines to come in, paid the outstanding balance that was 2 years later and did a return.  i have no sympathy,

$1,700 isn't a deal. the wine retails for $999 USD in many stores in America, $1,080 CDN as advertised was a great deal. it certainly seemed below in comparison to the other Latour bottles, but hey, once in a while you get a good deal at the LCBO.

keep your shit eating comments to yourself.

Last edited by Ciccio10
@starv100 posted:

Did the LCBO reveal its profit margin? $1700 cost :: $2900 retail

A 41% discount offer is generous but LCBO is certainly taking profit even at $1,700.  There was an audit report published about a decade ago that revealed the formula for calculating profit margin and I recall it was more than 50%.  Also, $1,700 is still higher than some US retail (after currency translation) so you don't normally expect LCBO cost to be higher than US retail.

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