Need a small place to vent my frustration at Galt Wine Cellars. They were extremely helpful from intiial conversations until order date. They took all my calls and were very patient with my questions. One satisfied, I decided to place an order. This is the day my frustrations begin.
June 10th - I place my order. At this time I was told it can take up to 8 weeks, but usually only takes 5 weeks until delivery. Sounds good, I am happy.
July 15th - I called to check on a status, its been 5 weeks. Spoke to Mike. Was told there was still 3 weeks until my due date of Aug 5, the full 8 weeks. I mentioned that he had mentioned it might take 5 weeks, but that is ok, he did say up to 8. He didnt say anything either when I mentioned that, so I let it be.
July 27th - I get a call that some of the redwood cedar shelving I had ordered could not be used as the company did not build with slider shelves anymore. While not happy, ok, no problem, nothing I can do. I then said, my due date is next week and I have not heard from a shipping company yet like they mentioned I would 1 week prior to shipping. Mike said, I heard there may be some problems with some cooling system parts that could delay thinigs 1 week, however I did not hear that would affect you. I asked to find out and was told I would get a call back.
August 2nd - I get a call from the shipper. Excellent, except the shipper tells me I was not due to ship until October! I asked them if I can call them back. I call Mike at Galt and was told that is absolute nonsense, must be confusion. Ok, Mike knows best as I purchase from Galt.
August 5th - No calls from Galt, so I call, Where is my cellar? We'll get back to you I was told.
August 12th (1 week late) - I get a call from Galt that there is a further 2 week delay. My response, I understand, these things happen,. however, can you tell me why? Mike guessed at production delays. I said, well how come you did not know about this? How come you didnt check at my due date that this was the case? Why are you first finding out a week AFTER my due date? Can you find out what the issue is and call me back please. Mike said ok.
August 23rd - Missed the 2nd due date, now 3 weeks late. After about 10 calls and emails to Galt, they never return any call nor any email. I finally decide to take my own action and go around Galt and call the manufacturer myself. They tell me that my due date is September 28th, which is today, another 5 weeks.
August 24th - Mike finally calls where I politely, but sternly ask, "What the hell is going on here?" I got nothing back from Mike. Again I said, "Why is this late?" Again, no reasons. I did find out that they use email and fax only to talk to suppliers and never actually talk to anyone on the phone. Lovely. Needless to say, I am angry as heck. Galt has been useless to find any reason why this is happening. I also say, "Arent you concerned you are recommending a supplier who is going to be 8 weeks late on a product and you have no idea why?" Galt didnt care one bit. How do I know? By August 24th, they had no idea the item would be late. I found out for them by picking up the phone...and they still had no idea why.
Today - 16 weeks into my ordeal - I call Galt and ask Linda where my cellar was. Anyone to guess what happened? I'll get back to you. About two hours later I get a voicemail on my cell phone. Very politely Linda says, "Your order is due to ship on October 7th." No reasons why another week delay, nor do I believe they care. I called back and asked for the reasons why. I do not expect to hear back.
I will never do business with these guys again. I would never recommend anyone do business with them. I am not sure if any others have shared my pain with them. Anyone want to place some bets on my October 7th ship date?
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