Skip to main content

Yeah, I know I should be used to this by now.

This is the text of an e-mail I sent to them.

"This afternoon i had the misfortune to try to get some information from one of your on-line agents.

I want to buy some bottles of 577676 which was scheduled to have been released on Oct. 30. Previously an on-line agent had told me the wine would be delayed, as there was a problem with the label.. Therefore I have been daily checking the search engine on the web site. Today I noticed that three stores, two in Toronto and one in Ottawa, were showing stock.

I got in touch with an on-line agent to see if any other stores in the province would be getting any wine. First she told me that the wine was released Oct. 30. I told her it wasn't, as there was a problem with the labels. Then she told me there was no scheduled re-release date for the wine I told her that the search engine showed three stores with stock. She told me that perhaps it was a previous vintage as the LCBO recycles numbers. I told her I was aware that the LCBO reused CSPC numbers (which is another complaint I have) but this isn't from a previous vintage, as it just showed up on the search engine today.

In the end I never did get an answer to my question, which was would any other stores outside Toronto and Ottawa be getting any stock. It appeared to me that I knew much more about how the LCBO operates that this on-line agent did.

This experience has left a very bad taste in my mouth."

Original Post

Replies sorted oldest to newest

Many stores like Summerhill and Queen's Quay have lots of inventory now (Nov 6) of this wine so they're arriving slowly but surely.  They're clearly suffering from supply chain issues and caring about it with their usual nonchalance.

You ought to know better than to waste your valuable time writing an email to them.  If they give a damn enough to respond to you, let me paraphrase and interpret what they will say:  "We will pretend to investigate this matter and then conclude that we are right.  If you don't like it, go shop elsewhere... oh yeah, we're a monopoly, ha ha (half a peace sign emoji)!  Sincerely, LCBO."

Add Reply

Link copied to your clipboard.