Yeah, I know I should be used to this by now.
This is the text of an e-mail I sent to them.
"This afternoon i had the misfortune to try to get some information from one of your on-line agents.
I want to buy some bottles of 577676 which was scheduled to have been released on Oct. 30. Previously an on-line agent had told me the wine would be delayed, as there was a problem with the label.. Therefore I have been daily checking the search engine on the web site. Today I noticed that three stores, two in Toronto and one in Ottawa, were showing stock.
I got in touch with an on-line agent to see if any other stores in the province would be getting any wine. First she told me that the wine was released Oct. 30. I told her it wasn't, as there was a problem with the labels. Then she told me there was no scheduled re-release date for the wine I told her that the search engine showed three stores with stock. She told me that perhaps it was a previous vintage as the LCBO recycles numbers. I told her I was aware that the LCBO reused CSPC numbers (which is another complaint I have) but this isn't from a previous vintage, as it just showed up on the search engine today.
In the end I never did get an answer to my question, which was would any other stores outside Toronto and Ottawa be getting any stock. It appeared to me that I knew much more about how the LCBO operates that this on-line agent did.
This experience has left a very bad taste in my mouth."