My bottles of flawed wine are starting to pile up for return to my local LCBO. Currently we can't return product to the LCBO due to their Coronavirus protocol.

I'm curious how others are navigating their local store return policies?

Original Post

Not an issue here as the SAQ allows returns. I took a corked bottle back last week. As with purchases, the employees do not touch the bottle. I scan it and then place it in a box off to the side of the cash.

I haven't been in a LCBO since this started but from what I've heard their procedures are kind of stupid and the no return policy fits right in with that.

Thanks Steve,

Seems like a very logical solution, so it probably will never happen here.

Currently purchased products are double handled at the check out in the LCBO. 

Just hold onto the wine for now. I've got a case of off bottles sitting on my floor, plus some other bottles that I just want to exchange. Think of it as a piggy bank for future purchases.

You are allowed to return flawed bottles?.  Is that a Canada thing?  What's to keep someone from finishing off a bottle of Grange and then refilling the bottle with Yellowtail, who then returns it claiming it's flawed?

@winedrmike posted:

You are allowed to return flawed bottles?.  Is that a Canada thing?  What's to keep someone from finishing off a bottle of Grange and then refilling the bottle with Yellowtail, who then returns it claiming it's flawed?

We can do that locally as well. There are still some people and businesses that don’t assume all other people are scumbags.

@winedrmike posted:

You are allowed to return flawed bottles?.  Is that a Canada thing?  What's to keep someone from finishing off a bottle of Grange and then refilling the bottle with Yellowtail, who then returns it claiming it's flawed?

You mean beside it being a crime?  

@winedrmike posted:

You are allowed to return flawed bottles?.  Is that a Canada thing?  What's to keep someone from finishing off a bottle of Grange and then refilling the bottle with Yellowtail, who then returns it claiming it's flawed?

Well actually it would not make a difference in that scenario because both wines have the same flaw.....They are from Australia 

@futronic posted:

Just hold onto the wine for now. I've got a case of off bottles sitting on my floor, plus some other bottles that I just want to exchange. Think of it as a piggy bank for future purchases.

At the saq, you show up with the Faulty bottle, they scan it and then you are asked to place it in a box already designated for those kind of bottles. Simple as that. The LCBO should have done the same. I went to Hawkesbury and was told they didn’t allow returns.

Last edited by mimik

There is 0 reason why the KGBO couldn't do something similar to what the SAQ is doing, except it's the KGBO.  Expecting it to do anything that makes sense or is customer-friendly is just nonsensical.  They never have and never will do anything that is remotely in the interest of the consumer.  

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