i'm new here so i'll apologize ahead of time if i'm posting in the wrong forum.
i need some advice on my wine cabinet.
i purchased a eurocave w/neofresh about a year ago. it was working fine up until around april when the humidity reading rose to about 85%. the temperature setting fluctuates between 12.2 to 13.5 deg C.
manual says ideal humidity should be between 60-80%.
i've asked eurocave support for help and they suggested everything from running a dehumidifier in the room where my cabinet is. i did .. and the humidity was still at 85%.
they suggested that i buy a separate hygrometer to measure the humidity inside the unit. i did and the hygrometer shows that the humidity does fluctuate .. it's around 76% at the moment, while the unit reads 85%.
i'll admit, the cabinet is only 50% full. i don't know if filling it will make a difference.
but eurocave refuses to believe there is anything wrong with the unit.
they have offered to swap out my v292 for a v283 pvfg for $300 (shipping & handling).
my current config is 5 stationary shelves and 5 sliding. the v283 they are offering consists of all sliding.
i don't know if this is a good trade. any advice?