When Trager grills first came out they were very well built machines. Mechanics were reliable, the steel was thick enough for good heat retention, and I'm told customer service was very good. The company was sold in 2007 and they stopped making them in the USA, and now all Tragers come from China. As a result, they are now very cheaply made with thin metal walls and components that break down more easily, not to mention the poor customer service. I would not buy one.
Also, I will not buy their pellets. You won't find this information on the bags, or without doing some heavy research, the information is deeply hidden on the website. But they are not what they are advertised to be. It will say something like "100% hardwoods", but that is misleading. If you were to buy cherry for example, you might think you're getting cherry wood pellets. Not so. Half or more of the makeup of the pellet is oak or alder, and cherry would fill in the rest. Also, Trager is the only pellet manufacturer that I know of that uses "flavoring oils" in their pellets. I don't know about you, but I don't want vague "oils" coating my food.
this man speaketh the truth