I just discovered the Bearded Butcher's YouTube channel. If you don't know them this one about Grass Fed Beef vs. Grain Fed Beef is probably my favorite. They are big fans, for different reasons, of the Big Green Egg and the Traeger. The Traiger seems like such and interesting idea. I don't know if they created the electric augur pellet method but they certainly popularized it. So I look online on Amazon and I keep reading about different things breaking and then waiting for weeks or months to get it and then trying to install it yourself. Particularly there's a big knock on the support department with no returned calls or emails and again long backorders for parts. What is your experience? Great when it works but expect it to fail?