Yes, my experience, too, and I do think people like Peter in customer service are very decent and earnest. Cornwall Road in Oakville used to be very arrogant - I'd call and they'd say for sure the tasting bar was open, and low and behold I'd transit out there and be told to come back another day because they were "too busy" to staff it. Totally unacceptable. But they've improved - somewhat. Still worth escalating. And, the store-to-store policy, typical of LCBO, is applied inconsistently. They need to formalize it, and no screwing around. 2+ bottles or $100+ in total price would seem fair to me. Shouldn't be a surcharge, either, as there isn't when Canadian Tire or Home Depot does the same, without cost.