quote:Originally posted by Darcy:
What an asshole. Call customer service and file a formal complaint. I'm told they get investigated and that negligent employees get "coaching." The LCBO people in cust service are very decent. Not sure what else you can do. #monopoly
Haven't called for years, but I will say that if I ever ran into anything like this, or a store refusing to take a bottle back because I didn't buy it there or it was too expensive for their store (telling me to drive to a bigger store to return it...even if I picked up the order in question at the store refusing to take it back), 100% of the time customer service said the employee was wrong.