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Scarecrow shipment screwup
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Yesterday, after a good round of golf with some buddies, I was eager to return home to open a couple of wine shipments that had been delivered. I first opened the 2008 Shafer HSS. No problem, other than for what they charge, styrofoam, rather than cardboard, would be appropriate. I then opened the good sized box containing 3 bottles of 2009 Scarecrow. After removing a couple layers of foam I pulled out a wooden M. Etain box. Sure enough, it contained two bottles of 2010 M. Etain and no Scarecrow. I contacted VinFillment. I learned that I was not the only one who had the problem. They said they would immediately ship my Scarecrow and the fedex guy would take back the M. Etain. I thought VinFillment handled the problem well but I'll reserve final judgement until I open the box Monday.
 
Posts: 5 | Location: Maryland, the nanny state | Registered: Jan 14, 2011Reply With QuoteReport This Post
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Oh no, you seem to have misplaced the M. Etain! Wink
 
Posts: 854 | Location: Chicago | Registered: Aug 04, 2011Reply With QuoteReport This Post
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Interesting. I got an email a few days ago from VF stating they were holding my Etain order for a few days b/c the Bay Area was in the midst of a heat wave.
 
Posts: 793 | Location: San Francisco Bay Area | Registered: Aug 30, 2011Reply With QuoteReport This Post
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quote:
Originally posted by bvino:
styrofoam, rather than cardboard, would be appropriate.


You have to order the six pack to get the styrofoam, and then they'll also throw in some wood for you too. Wink I do agree with you though. I'd much rather pay the few extra dollars to have the mags shipped in styro too.

There was a shipping issue at Wine Direct's Ohio facility this week too. The winery and WD more than made up for it.


_______________________________________________________________________
Wine is passion. It is family and friends, warmth of heart, and generosity of spirit.
~ Robert Mondavi
 
Posts: 1565 | Location: St. Charles, IL | Registered: Dec 26, 2002Reply With QuoteReport This Post
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You're lucky. I once received the wrong shipment from WineCommune/J.J.Buckley. Sent it back, but I never did get the wines I won/purchased, just a check. Frown


***********
A father is someone who has pictures where his money used to be.
 
Posts: 6749 | Location: Everett, WA | Registered: Mar 08, 2002Reply With QuoteReport This Post
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quote:
Originally posted by AllRed:
quote:
Originally posted by bvino:
styrofoam, rather than cardboard, would be appropriate.


You have to order the six pack to get the styrofoam, and then they'll also throw in some wood for you too. Wink I do agree with you though. I'd much rather pay the few extra dollars to have the mags shipped in styro too.


Every one is going green these days. Not a bad thing. Getting rid of all the styrofoam shippers is a PITA. The paper ones go into the recycle bin.


When in doubt, open another bottle.
 
Posts: 2604 | Location: Silver Spring MD (Near DC) | Registered: Nov 13, 2001Reply With QuoteReport This Post
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quote:
Originally posted by dinwiddie:
Every one is going green these days. Not a bad thing. Getting rid of all the styrofoam shippers is a PITA. The paper ones go into the recycle bin.


I suppose you're right- green is good. Our city recycling program stopped accepting styrofoam last year, but luckily there's a recycling facility that accepts styrofoam about fifteen minutes away so we make a couple of runs each shipping season.


_______________________________________________________________________
Wine is passion. It is family and friends, warmth of heart, and generosity of spirit.
~ Robert Mondavi
 
Posts: 1565 | Location: St. Charles, IL | Registered: Dec 26, 2002Reply With QuoteReport This Post
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I have a trash bin that is a lot closer then 15 minutes away.


“The best argument against democracy is a five-minute conversation with the average voter.”—Winston Churchill”
 
Posts: 3470 | Location: Vermont | Registered: Sep 10, 2006Reply With QuoteReport This Post
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I got the Etain weather hold email as well, but as it's still touching the 80s here in Texas that was no surprise.

I know all Harlan/Bond's products ship in a dissolvable foam. This fits around the wooden cases for impact protection, not around individual bottles for insulation, though. I wonder how cost effective this product would be to use for individual bottles, or how well it would insulate?


Jim
That's, RedLoverJim to you
 
Posts: 97 | Location: Fort Worth, TX | Registered: Mar 14, 2007Reply With QuoteReport This Post
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quote:
Originally posted by bvino:
Yesterday, after a good round of golf with some buddies, I was eager to return home to open a couple of wine shipments that had been delivered. I first opened the 2008 Shafer HSS. No problem, other than for what they charge, styrofoam, rather than cardboard, would be appropriate. I then opened the good sized box containing 3 bottles of 2009 Scarecrow. After removing a couple layers of foam I pulled out a wooden M. Etain box. Sure enough, it contained two bottles of 2010 M. Etain and no Scarecrow. I contacted VinFillment. I learned that I was not the only one who had the problem. They said they would immediately ship my Scarecrow and the fedex guy would take back the M. Etain. I thought VinFillment handled the problem well but I'll reserve final judgement until I open the box Monday.


I popped an 09 Scarecrow back in August...you aren't missing much.

Was by far the most disappointing wine of the night between 19 or so bottles.


Ryan
 
Posts: 1001 | Location: Arizona | Registered: Jan 31, 2010Reply With QuoteReport This Post
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quote:
Originally posted by dinwiddie:
quote:
Originally posted by AllRed:
quote:
Originally posted by bvino:
styrofoam, rather than cardboard, would be appropriate.


You have to order the six pack to get the styrofoam, and then they'll also throw in some wood for you too. Wink I do agree with you though. I'd much rather pay the few extra dollars to have the mags shipped in styro too.


Every one is going green these days. Not a bad thing. Getting rid of all the styrofoam shippers is a PITA. The paper ones go into the recycle bin.


If you reuse the styro shippers you are a 'green' freak. I have found that the cardboard is only good for one shipment.

I use them when I ship my stuff from wineries as I bring my own shippers.


Live simply, Laugh often, Wine a lot!!!
 
Posts: 6261 | Location: Palm Beach Gardens FL | Registered: Nov 05, 2001Reply With QuoteReport This Post
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So how do you carry six cases worth of foam shippers on the plane to CA from FL? Big Grin


When in doubt, open another bottle.
 
Posts: 2604 | Location: Silver Spring MD (Near DC) | Registered: Nov 13, 2001Reply With QuoteReport This Post
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quote:
Originally posted by dinwiddie:
So how do you carry six cases worth of foam shippers on the plane to CA from FL? Big Grin


Mostly to NYS Finger Lakes. Old homestead. From CA I order direct, .... Wise guy Big Grin


Live simply, Laugh often, Wine a lot!!!
 
Posts: 6261 | Location: Palm Beach Gardens FL | Registered: Nov 05, 2001Reply With QuoteReport This Post
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We take our shippers back from our clients and reuse them.

Even pay for the postage to do so.

Then they get a store credit for the return.


Daniel Posner
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Posts: 747 | Location: New York | Registered: May 06, 2002Reply With QuoteReport This Post
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